In case you didn't notice...

(this post was amended on 1/14/2010)

Hey folks,

We know from talking with customers that our site is pretty much the easiest to use in our industry. Our intuitive step-by-step ordering process makes ordering your color copies and printing a breeze. Still, we get calls every day from people who don't understand certain elements of the ordering process. And as much as we try to make it clear on the site, there are a few common elements that seem to throw some people a curve ball. Please check out this list to see if your problem is addressed before calling us.

1) You upload your file on the very last page of check-out, not before. This is the most common issue people call about.

2) Multiple products must be placed as separate orders. Unless you're getting the same exact quantity on the same exact paper stock and all other specifications are identical, you will have to place multiple orders separately. There is different setup required for different files and order types.

3) The $7 setup charge is a standard charge for readying files for the printers. This is applied to every order, regardless of whether it's a reorder and regardless of how many orders you're placing.

4) Shipping costs can be calculated right on the order form. Once you see your total price in the pink box, there will be another link right above this that says "Estimate Shipping Time and Cost." Since your cost is dependent on weight, this is a much better method for calculating your cost than calling in, as we will have to make you repeat all your job specs only to calculate your shipping cost using the same method available on the form.

5) Any current promotional offers will be listed at the top of the main page. We're sorry, but we do not extend expired promotions as it would be unfair to the customers that hurried to get their jobs in on time.

6) Ground shipping is free if your total is over $150. If you are combining multiple jobs to reach $150, it may show a shipping cost although we will remove that amount before your credit card is charged out. Be sure to note in the job notes that you have multiple jobs in. Also be aware that the $7 setup charge does not count towards the $150.

7) If you have time constraints, be sure to note this in the special instructions! Though we strive to complete all jobs within their estimated time frame, we cannot guarantee this unless you specifically mention your exact deadlines. This will allow us to prioritize your job to ensure that it reaches you on time.

8) Ordering bleeds for your printing requires very specific file setup. Please see the section on Bleeds in the Pre-press Help under our Help menu.

Added 1/14/2010:

9) Please watch your email inbox after placing an order. If there are any problems with your file or your order, this is the first line of communication we use. We also recommend you add info@docucopies.com to your "safe sender" list so that your mail client does not accidentally place emails from us in a spam folder. We cannot be held responsible for delays in production due to unanswered emails.

10) We do not charge your card until the order is ready to print. This is partially because there may be additional charges if we end up having to alter your files or make changes to your order. This means even after your files are "ready to print," your credit card transaction could still be declined or come back invalid. So again, watch for emails from us.