As 2009 spirals toward its inevitable end, we've already looked back on all the changes we've made this year at Docucopies. We are proud to be the best place on the Web for getting low-cost color copies and printing at the best possible prices. But that's not enough. We want to stay the best (and hopefully put some distance between us and the nearest runner-up) by asking our loyal customers one simple question...
What would you like us to do?
What products or services would you like us to offer that aren't currently available? What can we do to improve the functionality of our website? What absolutely drives you nuts about working with us? (Hopefully nothing! But if there is something negative you have to say, we definitely want to know.)
In short, we want to be in-tune with our customers' needs and desires. We may answer to the boss, but we work for you. Providing great service to our customers, along with the best prices on the Web, is what has catapulted our company to the top of our industry. But we know staying at the top takes maintenance!
So please, let us know how we can better serve you in 2010. Thanks for sticking with us!
Monday, December 28, 2009
Tuesday, December 22, 2009
"I'm not too good with this Internet stuff..."
How many times have you heard someone say that? If you work for an e-commerce business, or any business with a strong web presence, you've probably heard it more than you would like to.
Other variations include, "Bear with me here, I'm not too computer savvy," and, "I'd rather just take care of it over the phone so I know what I'm doing."
And that's ok. We understand not every customer has the same set of technical skills and knowledge we often take for granted as an online business, which is why we have very personable and patient customer service reps ready to take calls and help people when they get hung up at any place in the ordering process.
But we also strive to make our website as simple as possible so anyone, even someone who has never used the Internet before, can hopefully order our products online. We're constantly updating our features to try to make it as clear as possible exactly what the customer needs to do, and in what order, to get their job quote and place an order. Automating the process in this way allows us to focus on production as much as possible, which keeps our costs low and keeps our customers happy.
If you notice anything on our site that is unclear or confusing, please let us know! It's the only way we're going to find out and the only way we'll know to smooth out the process so other customers don't have the same problem.
On a related note, we'd also like to hear from you about what products or services you would like us to add. We're always evolving, and the best way for us to suit your needs is to hear directly from you what those needs are! So please, let us know.
Other variations include, "Bear with me here, I'm not too computer savvy," and, "I'd rather just take care of it over the phone so I know what I'm doing."
And that's ok. We understand not every customer has the same set of technical skills and knowledge we often take for granted as an online business, which is why we have very personable and patient customer service reps ready to take calls and help people when they get hung up at any place in the ordering process.
But we also strive to make our website as simple as possible so anyone, even someone who has never used the Internet before, can hopefully order our products online. We're constantly updating our features to try to make it as clear as possible exactly what the customer needs to do, and in what order, to get their job quote and place an order. Automating the process in this way allows us to focus on production as much as possible, which keeps our costs low and keeps our customers happy.
If you notice anything on our site that is unclear or confusing, please let us know! It's the only way we're going to find out and the only way we'll know to smooth out the process so other customers don't have the same problem.
On a related note, we'd also like to hear from you about what products or services you would like us to add. We're always evolving, and the best way for us to suit your needs is to hear directly from you what those needs are! So please, let us know.
Wednesday, December 9, 2009
A Recap on 2009...
What an exciting year it's been -- not just for us and our customers, but for the whole country and even the world! So much has happened it would be impossible to do a concise recap of it all, so we're going to focus just on the changes that have happened here at Docucopies since the beginning of the year.
- We added business cards to the product lineup. This included the new on-site designer and editor for creating your own business cards with our multitude of themes and graphics.
- We extended our new minimum order indefinitely. This brought our minimum job price from $70 down to $50.
- We began offering several stocks of 100% post-consumer recycled paper. This is part of our ongoing effort to stay as environmentally conscious as possible.
- We began offering an ongoing 5% discount to schools, churches and non-profits.
- We launched our graphic design and desktop publishing services.
- We created and aired our first television broadcast commercial. This 30-second spot featured former Timberwolves player John Thomas, and former Timberwolves owner, Kansas City Chiefs Super Bowl champion, and Jewish Sports Hall-of-Famer Bob Stein.
- We launched our custom envelope printing service.
- We launched our laminating services.
- We launched our new cash-back / store credit affiliate program.
- We began offering PERFECT BINDING!
- We started selling bulk paper by the case.
- And finally, just yesterday, we lowered prices on B&W copies by 30-50%!
What can you expect from us in the coming year? Only time shall tell, but rest assured we're always striving to keep up with demand and offer the products our loyal customers want.
Is there a product or service you would like us to offer? Please, let us know!
- We added business cards to the product lineup. This included the new on-site designer and editor for creating your own business cards with our multitude of themes and graphics.
- We extended our new minimum order indefinitely. This brought our minimum job price from $70 down to $50.
- We began offering several stocks of 100% post-consumer recycled paper. This is part of our ongoing effort to stay as environmentally conscious as possible.
- We began offering an ongoing 5% discount to schools, churches and non-profits.
- We launched our graphic design and desktop publishing services.
- We created and aired our first television broadcast commercial. This 30-second spot featured former Timberwolves player John Thomas, and former Timberwolves owner, Kansas City Chiefs Super Bowl champion, and Jewish Sports Hall-of-Famer Bob Stein.
- We launched our custom envelope printing service.
- We launched our laminating services.
- We launched our new cash-back / store credit affiliate program.
- We began offering PERFECT BINDING!
- We started selling bulk paper by the case.
- And finally, just yesterday, we lowered prices on B&W copies by 30-50%!
What can you expect from us in the coming year? Only time shall tell, but rest assured we're always striving to keep up with demand and offer the products our loyal customers want.
Is there a product or service you would like us to offer? Please, let us know!
Monday, December 7, 2009
Docucopies Christmas Party
We had a spirited company gathering this past weekend to celebrate the coming holidays, and what better place to do it than the River's Edge Restaurant in Somerset, Wisconsin.
This place has been serving western Wisconsin and Twin Cities folks since 1946 with great food, classic nostalgic atmosphere, and outstanding service. Some people may know River's Edge only as the most popular starting-point for tubing down the Apple River. If that's the case, make it a point to visit the restaurant some time -- you will not regret it!
The manager, Lisa, and her crew went above and beyond in decorating -- it looked absolutely beautiful for the holidays, more like a ballroom than a restaurant in many ways. The service, though always above average, was top-notch that night -- they made sure that every dish came out hot and every glass stayed full all night long and really made us feel like our being there mattered to them. This was exemplary service from one of the most unique restaurants in the upper Midwest, and to the River's Edge we say Thank You!
At Docucopies, we recognize good service when we see it. Like the River's Edge staff, we have learned over the years that a friendly presence, an open ear, and a willingness to go the extra mile to please a customer all go a long, long way toward improving that person's experience and leaving a lasting impression.
A couple people in our party were snapping pictures that night, so we should be posting a few over the coming weeks.
This place has been serving western Wisconsin and Twin Cities folks since 1946 with great food, classic nostalgic atmosphere, and outstanding service. Some people may know River's Edge only as the most popular starting-point for tubing down the Apple River. If that's the case, make it a point to visit the restaurant some time -- you will not regret it!
The manager, Lisa, and her crew went above and beyond in decorating -- it looked absolutely beautiful for the holidays, more like a ballroom than a restaurant in many ways. The service, though always above average, was top-notch that night -- they made sure that every dish came out hot and every glass stayed full all night long and really made us feel like our being there mattered to them. This was exemplary service from one of the most unique restaurants in the upper Midwest, and to the River's Edge we say Thank You!
At Docucopies, we recognize good service when we see it. Like the River's Edge staff, we have learned over the years that a friendly presence, an open ear, and a willingness to go the extra mile to please a customer all go a long, long way toward improving that person's experience and leaving a lasting impression.
A couple people in our party were snapping pictures that night, so we should be posting a few over the coming weeks.
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