Been a while... Happy St. Patrick's Day!

Hello Friends,

It's been quite a while since I posted a blog update. But it's not just laziness (it's NEVER laziness!), there's a legitimate reason. It's because WE'VE BEEN BUSIER THAN A DUBLIN PUB ON ST. PATTY'S DAY!

Ok, bad comparison, and I certainly don't want to appear to be stereotyping our friends across the pond, but in all seriousness we have been very busy these last few weeks. The last couple days have been like rising to the surface for a breath of fresh air before getting pulled under the current again. We're bobbin' like apples! Only our apples are made of color copies!

Don't think for a second we're complaining. Heavy business keeps us on our toes and keeps the machines well-oiled (metaphorically and literally). The one downside, other than the stress levels and ever-present sense of urgency, has been our inability to ship products with the same quickness you're all accustomed to. So we'd like to formally thank anyone and everyone who was affected by our increased production time for their patience. We really appreciate it and we're glad you've stuck with us.

There are rumors floating around -- unsubstantiated, of course, since our managers all operate in secrecy from an undisclosed location on a private island somewhere off the coast of Beliz -- that we're hiring more press operators and upgrading equipment to increase productivity. So in theory, next time everyone and their brother decides to order color copies and printing all at once, we'll be ready for it!

By the way -- just joking about the Beliz thing. All the owners, management and employees operate in the same well-disclosed location in Hudson, Wisc., just across the river from Minnesota. This helps ensure a direct line of communication between customer service, management, machine operators, bindery, and shipping, so we can produce and ship your order exactly to your specifications.

But as one of our customers so aptly put it, everybody makes mistakes. That's just the way the world works. What matters most is how an organization responds when a mistake is made. And we have been an exemplary leader in that department every time something unexpected happens -- which I can assure you is not very often!

Thanks again for sticking with us. There are great things on the horizon which I shall divulge in another post... soon.